Privacy Policy

What We Collect

We only collect information that helps us respond properly, run the website, or deliver work for clients. This may include your name, email address, phone number, project details, business information, and any message you choose to send through the website.

If you become a client, we may also collect project materials such as brand assets, website content, access instructions, technical requirements, and communication history needed to complete the work.

Why We Use It

We use information to reply to enquiries, understand project requirements, prepare proposals, deliver services, manage communication, improve the website, and keep accurate business records.

• Responding to messages and project enquiries.
• Planning, building, and supporting client work.
• Improving website performance and visitor experience.
• Meeting reasonable legal, accounting, or operational needs.

Your Information Is Not For Sale

Kellem's Studio does not sell your personal information. We do not trade visitor or client details with third parties for marketing lists, resale, or unrelated advertising.

Website & Technical Information

Like most websites, this site may receive basic technical information such as browser type, device type, pages visited, approximate location, referral source, and performance data. This helps us understand whether the site is working well and where it can be improved.

This information is generally used in an aggregated way and is not intended to personally identify you.

Cookies

The website may use cookies or similar technologies to support basic functionality, measure performance, and understand how visitors interact with the site. You can usually control or block cookies through your browser settings.

If cookies are disabled, some parts of the website may behave differently, but the core content should still remain accessible.

Contact Forms

When you submit a contact form, we use the details you provide to respond to your enquiry. Please avoid sending sensitive personal information unless it is genuinely needed for the project discussion.

Form submissions may be stored in email, project tools, or related systems used to manage enquiries and client communication.

How We Protect Your Information

We take reasonable steps to keep information secure and only use it for appropriate business purposes. This includes limiting access, using reputable services, and handling client materials with care.

No website or digital system can be guaranteed completely secure, but we treat privacy and confidentiality seriously.

How Long We Keep Information

We keep information only for as long as it is reasonably needed for communication, project delivery, support, records, or legal obligations. When information is no longer needed, we may delete, archive, or anonymise it.

Your Choices

You may ask us to access, correct, update, or delete personal information we hold about you, subject to reasonable legal and business record requirements.

You can also choose not to submit a form and contact us directly if you prefer a different communication route.

South African Privacy

Kellem's Studio is based in South Africa. We aim to handle personal information in a way that respects South African privacy expectations, including principles of lawful, reasonable, and minimal use of information.

Links To Other Websites

The website may link to third-party websites, platforms, or services. Those websites have their own privacy practices, and Kellem's Studio is not responsible for how external websites handle your information.

Project & Client Information

Client project information is used to complete agreed work, provide support, and communicate clearly. We do not publish confidential project materials without permission.

If a project is suitable for portfolio use, we will only present it in a way that respects the agreed scope, client relationship, and any confidentiality expectations.

Children's Information

This website and our services are intended for business and project enquiries. We do not knowingly collect personal information from children. If you believe a child has submitted information, please contact us so we can review and remove it where appropriate.

Changes To This Policy

We may update this Privacy Policy from time to time as the website, services, or privacy requirements change. The latest version will be published on this page.